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Frequently Asked Questions
Everything you need to know about shipping, sizing, and returns. If your question isnât answered here, send us a message.
Do you offer free shipping?
Yes, we cover shipping costs for all orders.
Do you offer free delivery?
Yes, free shipping is available depending on the conditions of your order.
What are the delivery times?
Your order will be processed within 1 to 2 days. The average delivery time is 2 to 4 business days.
Can I return or exchange my order?
Yes, you can exchange or return your order at any time within 30 days, even without giving a reason.
Can I track my order once it has been shipped?
Once your order has been placed, you can track it on our Track Your Order page.
What payment methods do you accept?
We use secure payment methods such as Cartes Bancaires, credit card, Apple Pay, Google Pay, Shop Pay & Blik
How can I contact your customer service?
You can contact us by email at info@isabelmode.com
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