Privacy Policy

Privacy Policy

This page was last updated on 12-01-2024.

We assume that you trust us. Therefore, we consider it our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how we use it to improve your user experience. This privacy policy applies to the services of the www.isabelmode.com site and is not responsible for the privacy practices of other websites and resources. By using our website, you agree to our privacy policy. isabelmode respects the privacy of all users of its website and ensures that the personal data you provide is treated confidentially.

Our use of collected data

Use of our services

When you sign up for one of our services, we ask you to provide personal data. This data is used to provide the service. The data is stored on our own secure servers at www.isabelmode.com or on third-party servers. We will not combine this data with other personal data we hold.

Communication

When you send us an email or other communication, we may store that communication. Sometimes, we will ask you to provide personal data relevant to the current situation. This allows us to process your requests and respond to them. The data will be stored on our own secure servers at www.isabelmode.com or on third-party servers. We will not combine this data with other personal data we hold.

Cookies

We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses "cookies" (text files placed on your computer) so that the website can analyze how users use it. The information generated by the cookie regarding your use of the website may be transmitted to www.isabelmode.com or to secure servers of a third party. We use this information to understand how you use the website, to compile reports on website activity, and to provide other services related to website activity and Internet usage.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy, unless we have obtained your prior consent for this.

Third parties

Information is not shared with third parties, except for web applications and provider integrations we use for our store and order processing. This includes the WebwinkelKeur rating system. This data is only used for the application and is not passed on to third parties. Additionally, in some cases, data may be shared internally. Our employees are required to maintain the confidentiality of your data.

Changes

This privacy policy is tailored to the use and functions of this website. Any adaptation and/or modification of this website may result in changes to this privacy policy. It is therefore advisable to regularly review this privacy policy.

Personal data settings

We give all visitors the opportunity to view, modify, or delete the personal information they have provided to us.

Modify/unsubscribe from the newsletter service

At the bottom of each message, you will find the option to modify your data or unsubscribe.

SMS Marketing

We place great importance on your privacy and the information you have agreed to share regarding our SMS marketing service. We use this information to send you SMS messages (for your order, including abandoned cart reminders), SMS marketing offers, and transactional texts, including requests for feedback from us.

Our website uses cookies to know which items you have placed in your shopping cart, including when you have left the checkout process. This information is used to determine when to send SMS reminders about your shopping cart.

Modify/unsubscribe from communication

If you wish to modify your data or have yourself removed from our files, please contact us. You will find our contact details below.

Cookie Deactivation

Most browsers are set to accept cookies by default, but you can configure your browser to refuse all cookies or to notify you when a cookie is sent. However, some features and services on our site and other websites may not function properly if cookies are disabled in your browser.

Questions and comments

We regularly check our compliance with this privacy policy. If you have any questions regarding this privacy policy, please contact us at info@isabelmode.com
Shipping and delivery

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service. Below we explain how your order is processed and delivered.

Shipping costs

We cover the shipping costs for every order. All our products are delivered free to your home. There is no minimum order quantity.

Ship your order

Once you have found the ideal product on our website, you want to enjoy it as quickly as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

Here are the average delivery times for all our packages:

Once you have placed your order, it takes us 1 to 2 business days to process it. On weekdays, the processing time is one business day, but if you order on a Friday evening or over the weekend, the time may be a bit longer.

Your order will then be delivered to you within 3 to 6 days.

Once your order is processed, it is shipped, which takes on average 2 to 4 business days.

Once your order is placed, you will receive an email within the following days containing your personalized tracking code. This code allows you to track your order through our tracking partner. You can find more information on our "Track & Trace" page.

If you want to make sure your order is shipped today, you can always call us. Our service team will be happy to help you make the right choice.

Delivery of your order

Once your order is delivered, you can enjoy it! Of course, there can always be a problem. Want to exchange or return it? Visit this page.

A defective product?

That's very unfortunate! It can happen that your product is damaged during transport. In this case, we always deliver a new package the first time and unfortunately cannot refund you. If the product is damaged a second time, we will refund the full purchase price.

How to order

The ordering process at Isabelmode is very simple. First, go to the product page and add the desired product to your cart. To do this, click the "Add to Cart" button.

It is important to verify that you have selected the correct variants. If everything is in order, click the "Proceed to checkout" button. On the information page, enter the correct address details. Make sure all information is accurate. Once this information is correctly entered, you can click the "Proceed to Shipping" button.

On the "Shipping" page, you have the option to double-check the entered details. It is also stated that every shipment is completely free. As a thank you to our customers, we always cover the shipping and delivery costs. You can now continue by clicking the "Proceed to Payment" button.

In the payment options, you can choose from several payment methods. At isabelmode.com, all payment options are SSL encrypted, which means you can always rely on a secure payment environment.

• Visa
• Mastercard
• Amex
• Maestro
  
• Apple Pay
• Google Pay
• Blik
  
• Shop Pay

Once you have selected the appropriate payment method, click the "Complete Order" button and you will be redirected to the payment method you selected. Follow the instructions on the corresponding page to complete your order. If you encounter any problems with your order, feel free to contact us.

Have you lost your package?

If a package is lost or undeliverable for logistical reasons, we will always send you a new package before proceeding with a refund or return. If the order has not been received 60 days after shipment, it is refundable.

For any other questions, feel free to contact us.